Success in Partnership

When banks tailor their products and services for business owners, they can be a powerful tool.

Waitstaff welcoming guests

“There are a lot of ways to do the same thing,” says RCB Bank Treasury Services manager Keith Moyer. After 25 years of helping businesses with their banking needs, Keith has learned that success is more than the products you offer. “Many banks offer similar products, but for us it is about relationships. Our goal is to find the best solution for each individual client.” A good banker will first want to get to know your business, your leadership and your goals, says Moyer. “This consultation allows us to present financial solutions that add efficiency and value to your business.”

Discussing your current systems and future goals with your banker before making decisions will help them recommend products that streamline deposits, payments and day-to-day cash flow.
This saves time, improves the accuracy of your records and helps regulate the budget, according to Moyer. “We want to give clients control over their success,” he says. “Sometimes this is as simple as converting a manual process to a system that does it automatically.”

For example, PosPay is a service that authenticates payments and validates vendors against your approved list. Not only does this make the business more efficient, it reduces the risk of losses due to fraud, Moyer explains. Nearly as important as having the right product is having a stellar treasury support team backing you up. Find a bank that provides on-site installation and training to ensure everything is set-up correctly and is available to answer questions, according to RCB Bank Treasury Support Specialist Brianna Davenport. “We want to make our customers’ lives easier, not more complicated,” she says.

A good treasury support team works in tandem with the business sales representative to ensure everything runs smooth. They also work with the business owner to help them maximize their new service. “We work closely with our sales team,” notes Davenport. “We talk with customers about the technical side and help them understand the product better.”
She adds, “We want our business customers to know they have a relationship with a whole team, not just an individual.”

When choosing a bank to partner your business with, there is more than just comparing the cost of services. Relationships, tailored financial solutions and great support services should be at the top of your list.

Opinions expressed above are the personal opinions of the author and meant for generic illustration purposes only. See a business representative for specific questions regarding product details, qualifications, fees and restrictions for your personal situation. Call us at 855-BANK-RCB, Member FDIC. RCB Bank NMLS #798151.

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RCB Bank Makes Dreams Possible

The value of relationship banking.

John Price is a tire guy. He’s been hauling, stacking, setting and buying tires since 1988 when he joined his brother at a tire facility in Tulsa. He later moved north to work for a local tire shop in Claremore, but he always wanted to own his own shop.

After 30 years in the business, an opportunity presented itself. A tire shop down the road was looking to sell. The owner hoped to sell his family business to someone who would keep it a mom-and-pop tire shop.

“When I had the idea to buy, I went to Matt [Mason, market president, RCB Bank] to bounce my idea off of him,” John said.  “I wanted to know if it was even possible. Matt helped me be realistic and talk through potential complications.”

“My job as John’s banker is to help him read between the lines of what he wants and needs in order to mitigate risk and identify the unknowns,” Matt said. “I ask the questions he may not have even considered so he can create a business plan that covers as many variables as possible.”

RCB Bank’s core values are relationship, community and boldness.

“Building relationships and knowing my customers play a big part in helping me help them,” said Matt. “A name and a story are better than a number in the system. It builds integrity, trust and comfortability.”

“Matt never made me feel like I was asking a dumb question,” John added. “He listened and we had an open and honest discussion about what I needed and how I was going to get there. Matt more or less provided me with what the bank needed to move forward.”

Matt calls it helping people get bankable.

“Some people come in with an idea, but they may not have the liquidity or cash flow to qualify for the financing they need,” he said. “It may not mean they don’t have a good business plan or the potential, so I work with them to show the path to get them there.”

Helping the community thrive has been the driving force behind RCB Bank since opening day in 1936 when founder L.S. Robson brought together a team of local citizens to finance the Bank so it could help local citizens keep their farms afloat and their businesses operating during the Great Depression. They made bold moves to lend money because they knew a person’s character, not just their account balance, was worth investing in.

Banking has more rules and red tape than it did 80 years ago, but building a relationship still plays a big part in banking.

“It doesn’t just help us, it helps our customers, too,” said Matt. “If a customer knows us, they’re more likely to come and ask questions, like John when he had the idea to open a shop. He was not sure it was possible and instead of talking himself out of it through fear or reservation, he came and talked to me. And we were able to help make his dream attainable.”

Today, John Price is the proud owner of Price 66 Tire & Auto in Claremore on old Route 66 at 1304 N. J.M. Davis Boulevard.

John and Matt’s relationship did not end after the loan was complete. Matt checked in often in the beginning to make sure John was doing okay. Now, the two catch up whenever they run into each other in the community, at the shop or at the bank.

“Matt makes himself available,” John said. “I trust him, knowing he cares about my success.”

“Our success is measured by the success of our customers,” Matt said. “If we help you reach your financial goals then we’ve done our job. Our employees are easy to get to know. We want you to feel comfortable discussing your business and banking matters with us, so I invite you to stop by and get to know us.”

Pictured above: John Price, owner of Price 66 Tire & Auto, with Matt Mason, RCB Bank Claremore market president.

Lending services are subject to credit approval. Some restrictions apply. RCB Bank is an Equal Housing Lender and Member FDIC. NMLS #798151, Matt Mason NMLS #799316

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The Value of a Banking Relationship

How building a banking relationship can help your business.

How often do you connect with your banker?

Whether you are a new or seasoned business owner, building a relationship with a banker can help you tremendously, says business owner Jesse Jones, JJS Fleet Repair, speaking from experience.

Jesse has been a diesel mechanic for 15-plus years. Last year, he decided it was time to start his own company. After opening an account at RCB Bank, he was connected with Eddie Curran, business services manager, who became his main contact during his startup and continues to stay in regular contact.

“Eddie has been a life saver,” Jesse says. “For a first-time business owner, the financial part was scary. He helps me by being available to answer my questions, choose the right business services and direct me to the right people.”

“I am his personal concierge,” Eddie chimes in. “It’s my job to take care of his banking needs so he can take care of his customers. When he needs help, I hook him up with the right person. I also help him identify financial issues or possible needs he may not be thinking about.”

Ripple Effect:

The customer tosses a rock into the water. He wants to start a business, build a house or invest for retirement. He is focusing on the rock.

“I focus on the ripples the rock creates,” Eddie says.

“A customer is often focused on their present need, an account for example, but I’m looking six months or a year down the road and anticipating his future needs – cash management services, a new work truck,” he says. “It’s not about selling products. I’m servicing needs. And, when his needs change, we’re ready.”

 

business owner Jesse Jones shaking hands with market president Garrett Chaney

Jesse with Garrett Chaney.

 

Like when Jesse was ready to purchase a work truck, Garrett Chaney, RCB Bank market president in Bartlesville , stepped in to help.

“Open and honest communication is the key to a successful partnership,” Garrett says. “Early on when Jesse switched from being a consumer customer to a commercial customer there were some growing pains, but he knew I would keep his interests at the forefront. By explaining why we should do things a little different for his commercial business, he became comfortable with the nature of business banking.”

“I may not always like what I hear at first,” Jesse says, like when Garrett said he needed to have his work truck on a shorter-term loan to avoid negative equity in case he needs to replace it in a few years due to his high driving volume. “After mulling it over, I understood where he was coming from. I knew he was helping me dodge a potential loss.”

When it comes to a bank, Jesse says it is not about one product or service he likes most. It is about a bank that helps him improve his business by helping him manage his finances so he can focus on servicing his contractors.

“My bank helps me by just being available for my needs as I continue to grow,” Jones said. “I enjoy being able to pull up to the drive-thru and they know me and my family by name. I can call them and know that whatever my need, they’ll take care of it.”

How well do you know your banker? Call them and start building that relationship today.

Have questions? We are happy to answer them, even if you are not an RCB Bank customer. Connect with a business services representative in your area.

Invest in yourself.
RCBbank.com/GetFit

This article is published in Value News, August 2019 Issue, valuenews.com.
Feature image: JJS Fleet Repair owner Jesse Jones and wife Erin with RCB Bank Business Services Manager Eddie Curran (L) and RCB Bank Bartlesville Market President Garrett Chaney (R).
Opinions expressed above are the personal opinions of the author and meant for generic illustration purposes only. See a business representative for specific questions regarding product details, pricing and fees for your personal situation. Call us at 855-BANK-RCB, RCB Bank is an Equal Housing Lender and member FDIC. RCB Bank NMLS #798151. Garrett Chaney NMLS #1182931.
Eddie Curran

Eddie Curran

Business Services Manager
300 W. Patti Page Blvd.
Claremore, OK 74017

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You Are At Risk!

Fraudsters Target Small Businesses.

By Stacy Dunn | RCB Bank Information Security

Information is as good as gold.

If you think your business is too small to be a victim of data loss, think again. Cybercriminals find small to medium-sized businesses to be more accessible targets.

While physical securities are a concern (leaving documents lying around or not shredding personal paperwork), the majority of incidents tend to be more hands off.

Hackers like to infiltrate businesses with social engineering tactics:

  • Phishing & vishing
  • Customer account compromise
  • Vendor management intrusion

The National Institute of Standards and Technology offers a framework to help businesses protect their work spaces. Each business has unique risks and will require tailored security measures.

Preventive measures:

  • Limit employee access to sensitive data.
  • Use strong passwords that expire.
  • Use multi-factor authentication.
  • Train staff on information security.
  • Reduce risk with effective policies and procedures.
  • Encrypt all data, especially email and mobile devices.
  • Use reliable endpoint protection, firewall and email filtering.
  • Update and patch systems regularly.
  • Protect all facets of your business, e.g., websites and vendor access.

Your network is only as strong as your weakest user.

Hackers are one step ahead in trying to steal information. Take steps to not become their next victim.

Information security training is a must-have in today’s environment.

Invite RCB Bank’s Information Technology and Business Services teams to speak about cybersecurity at your workplace. Call 918-342-7379 to schedule an appointment, or connect with our business services representative in your area.

Invest in your business.
RCBbank.com/BusinessSolutions

 

This article is published in Value News, February 2019 Issue, valuenews.com.

Opinions expressed above are the personal opinions of the author and meant for generic illustration purposes only. See a business representative for specific questions regarding PosPay details, pricing and fees for your personal situation. Call us at 855-BANK-RCB, RCB Bank is an Equal Housing Lender and member FDIC. RCB Bank NMLS #798151.
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PosPay: A Proactive Approach to Business Check Fraud

man typing at computer. Frontline Defense: PosPay

Payments fraud is at an all-time high with check fraud as the most popular form of attack.* PosPay is your frontline defense.

Anticipate Fraud.

“Dealing with fraud is a painful process,” said Aaron Latsos, owner of Smokie’s BBQ in Broken Arrow, Oklahoma who has firsthand experience with check fraud.

Latsos is diligent and reviews his accounts daily, which is why he noticed the suspicious charges. They appeared to be duplicate charges from stores he regularly shops, except the charges were out-of-state. Someone had his business account number and was making counterfeit checks.

Now the pain. When fraud occurs, you have to shut down your account. Open a new one and re-establish all your automatic payments, payroll and direct deposits.

“Not to mention the hassle of filing paperwork with the proper authorities in an effort to recover lost funds,” Latsos said. “Never again.”

Implement Safeguards.

Latsos now protects his account with Positive Pay (PosPay), a valuable tool that authenticates payments before processing.

He writes checks, enters the data and PosPay verifies payments. If there are inconsistencies, he receives an email to accept or decline the transaction.

Aaron Latsos and Eddie Curran standing outside Smokie's BBQ
Smokie's Owner Aaron Latsos and Eddie Curran.

“Picture your checking account as a party and PosPay is the bouncer,” said Eddie Curran, Business Services manager at RCB Bank. “As guests (payments) arrive, they are checked against the guest list you provided to PosPay. If they match your information, they get in. If not, they are temporarily denied access until you give permission.”

Win The Fight.

PosPay can cover both paper items (checks) and electronic transactions (ACH debits, credits).
With PosPay, Aaron Latsos has stopped multiple fraud attempts while enjoying added benefits.

PosPay Benefits

Control. You approve what runs through your account.

Peace of mind. PosPay is watching your back.

Simplicity. It’s easy to use and takes much less time than having to deal with a fraud incident.

Affordable. PosPay potentially pays for itself on the first fraud prevention.

Talk to your bank to learn more about PosPay and other tools to protect your business.

Our lenders and business services representatives are happy to answer your questions, even if you are not an RCB Bank customer. Connect with a lender and/or business services representative in your area.

Invest in yourself.
RCBbank.com/GetFit

*2018 AFP Payments Fraud Survey, AFPonline.org.
This article is published in Value News, January 2019 Issue, valuenews.com.
Opinions expressed above are the personal opinions of the author and meant for generic illustration purposes only. See a business representative for specific questions regarding PosPay details, pricing and fees for your personal situation. Call us at 855-BANK-RCB, RCB Bank is an Equal Housing Lender. RCB Bank NMLS #798151. Ask for Details. Member FDIC.
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Email Extortion Scam Hitting Business Inboxes

Be aware of current bomb threat hoax

By Stacy Dunn, Information Security, RCB Bank

A new email extortion scam (bomb threat hoax) is making its way to the inboxes of several businesses, namely financial institutions. Narrated similarly to a scene in an action movie, the sender suggests an accomplice has planted a bomb within the recipient’s building that will be detonated if a bitcoin ransom is not paid by the end of the workday.

The sender discourages the recipient to contact the authorities and the subject line may read, “I advise you not to call the police.”

The message states:

extortion scam example

 

Notably, the businesses that have received this message proved to be safe after investigation, though numerous schools closed as a precaution.

Scammers strive on the human element of uncertainty and use whatever methods possible to get what they want.

Extortion emails, ransomware attacks, phishing attempts and various other methods of social engineering are all key parts of a hacker’s repertoire. Recognizing and detecting these instances are imperative to maintaining a safe, secure work environment.

If you receive an email similar to the one detailed above, contact your information security team immediately.

Interested in similar articles? Read this article about wire fraud.

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5 C’s every business startup needs to know

How to prepare before you request a business loan

Business couple in front of organic store

Is this the year you have resolved to start your own business?

First, I suggest you get to know four people:

  • A banker
  • A CPA
  • An insurance agent
  • An attorney

Building good relationships with these invaluable resources will help you and your business succeed.

Now, let’s talk about applying for your business loan.

Prepare a solid business plan

Before you apply for a business loan, you need to have a good business plan. A lender’s main concern: are you going to be able to repay the loan?  You need to be clear on how you plan to build and sustain your business.

Understand what lenders look for

When deciding to loan you money, most lenders look at the five C’s of credit.

  1. Credit – Your credit report is a detailed list of your credit history and provides insight on how you manage credit and make payments. Lenders are looking to see if you pay back your creditors.
  2. Capacity – Do you have the means to repay your loan? How much debt do you have compared to how much you earn? Lenders want to know if you can comfortably manage your loan payments.
  3. Character – Character is tough for a lender to assess in the brief time loans are considered. This is where a good-standing relationship with a banker, who is likely to be your lender, is beneficial. They want to know if you are trustworthy. Will you repay your loan? Lenders will review all available information, such as credit reports and public records, to see if you’ve met past obligations or have a history of legal problems.
  4. Conditions – These are economic and other outside circumstances that may affect your ability to repay, like your business industry, the local market and competition to see how your business may fare.
  5. Capital – Do you have some of your own assets invested or a financial base to help you weather changes in the marketplace? Trying to start or sustain a business without any owner investment is considered very risky – what’s to keep you from walking away in hard times? Most lenders want to see some financial investment from the business owner.

Build relationships

While you want to score as high as possible on each of the five C’s, all loans are different and not every borrower will have an A+ rating on each category.  Having high scores on some factors may compensate for less-than-perfect scores on others. The key is to be open and honest with your lender.

If you’re interested in starting a small business, check out local resources available to help, such as:

Our lenders and business services representatives are happy to answer your questions, even if you are not an RCB Bank customer. Connect with a lender and/or business services representative in your area.

Opinions expressed above are the personal opinions of the author and meant for generic illustration purposes only.  RCB Bank is an Equal Housing Lender.  RCB Bank NMLS #798151. David Goodwin NMLS#449727. Member FDIC.
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Bring spirit of Mayberry to your business

Remote Deposit Capture allows you more time with customers.

Waitstaff welcoming guests

When I think of small town local businesses, I’m reminded of Mayberry from The Andy Griffith Show. In Mayberry, everyone is treated like family. Life was slower and townsfolk looked after one another with genuine care.

Things are little bit different now, but even in our fast-paced modern world, the spirit of Mayberry can still exist at your business. It begins by cutting down on the time you spend away from your customers.

Skip your daily trip to the bank.

Seriously.

Ask your bank about Remote Deposit Capture (RDC)*, which lets you process and deposit checks from your customers into your bank account without leaving the office.

Let’s look at two business owners. Are you business owner A or B?

Business owner A: You collect checks. Fill out a deposit slip, adding up your total once, twice and however many times until it balances. You leave your shop and drive to the bank. You wait in line to make your deposit. Then, you head back to the shop; maybe run an errand on the way.

Business owner B: You don’t have time to run the bank every day, so your checks pile up in a drawer until you make your weekly trip. Did you know the longer a check sits un-deposited, the higher risk it may bounce?

Streamline cash flow and save money.

Both business owners can improve efficiency with the convenience of RDC.  Plus, they can keep their cash flow going by adding funds to their accounts quicker.

Did I mention you can save money and possibly a lot?

If you want to see just how much, check out the RDC Business Value Calculator, available at remotedepositcapture.com. Enter in a few details and you can see your personal cost savings for mileage, labor and productivity by using RDC.

Miles cost money. If your bank is just one mile from your business, that is two miles a day round trip, 10 miles per week. That’s 520 miles a year; and with the standard mileage rate at 54.5 cents, you’re spending nearly $283 a year traveling to the bank. How far are you from your bank?

Time is money. If an employee makes $10 an hour and they spend half an hour a day processing your payments, you’re paying roughly $1,300 in wages for trips to the bank each year.

Things have changed since Opie walked the streets of Mayberry, but one thing remains the same – the value of quality customer service.

RDC lets you focus on building relationships with your customers by spending less time managing your daily finances.

Ask your banker for details.

Our business services representatives are happy to answer your questions, even if you are not an RCB Bank customer. Connect with a business services representative in your area.

* See your Business Services Rep for more details. Funds may not be available for immediate withdrawal.
Opinions expressed above are the personal opinions of the author and meant for generic illustration purposes only. Member FDIC.
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How to save on credit card processing

Credit Card being used in card reader at business

By Eddie Curran, RCB Bank Business Services

Ever wonder if you’re paying too much for credit card processing? Follow this guide to discover if you can reduce your costs.

1. Gather Knowledge

To know if you’re getting the best deal from your merchant service provider (MSP), you first need a basic understanding of credit card processing and fees, according to Eddie Curran, RCB Bank vice president of business services.

Fees vary among companies, based on a wide range of variables.

“Familiarize yourself with the interchange rate,” Curran says. “This is the fee credit card companies charge MSPs to process their cards. This isn’t a flat rate fee but a range.”

Multitudes of factors affect it. For example, is the card a debit or credit? How is the card information entered, swiped, inserted or hand keyed? Is it a consumer or commercial card? Are there rewards like miles or points?

“These variables impact the interchange fee per card transaction,” Curran says.

MSPs decide how they charge for interchange fees and other costs for credit card processing.
A popular payment method is a flat rate. You pay the same price per transaction plus additional costs.

Another option is a cost-plus, or interchange-plus-pricing rate. You pay the actual interchange rate per transaction plus additional costs. This fee option adjusts per transaction.

“While a flat rate may sound convenient, you may get better transaction pricing with a cost-plus program,” Curran notes.

2. Compare Pricing

Processing fees and services are not the same across the industry.

Compare pricing to make certain you are getting the best deal.

Request an itemized list of all fees and services. Then, ask questions. When are fees taken out? How are they calculated? What assistance is provided in the event of a chargeback? What happens if there is a problem with the equipment? Am I buying or leasing equipment? When will I get my funds? What are the terms? What support is available and when?

“In any discussion, answers to questions should be very clear,” Curran advises. “If you feel you’re getting the run around or you don’t understand completely, step away and seek help before you make any decision. Not paying attention to details may get you locked into a long-term contract that may end up costing you lots of money in the long run.”

3.Choose Wisely

Don’t be afraid to ask questions. Get a second opinion. Understand the terms of the deal completely, and have it spelled out clearly in writing.

“Take time before you sign,” says Curran. “Make sure the service provider is working to secure a deal that works best for you and allows you to process cards in the manner you need.”

Our business services representatives are happy to answer your questions, even if you are not an RCB Bank customer. Connect with a business services representative in your area.

Invest in yourself.

Opinions expressed above are the personal opinions of the author and meant for generic illustration purposes only. Member FDIC.
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