Phishing is an email scam used to steal your personal information. The email will claim to be from your bank or credit card company and may appear authentic. Be careful! Any email requesting personal information or asking you to verify account information is usually a scam. Do not respond to it and do not click on any link from the email.
How to spot a Phishing email scam
- Fails to address you by name.
- Requests for personal information. The email asks you to provide personal information such as your bank account number, an account password, credit card number, PIN number, mother's maiden name, or social security number.
- Instructs you. To click on link or call a phone number to update your account or even claim a prize.
- Urgent appeals. The emails warns that your account will be shut down unless you reconfirm your financial information. Or states you have been a victim of identity theft.
- Obvious typos and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.
These are clear signs that someone is "phishing" for your information. If you receive a suspicious email that uses RCB Bank's name, forward it to us immediately at firstname.lastname@example.org.
Phishing Email Examples
While this email may seem like you hit the jackpot, they are looking to get your bank account information (because they need your account numbers to deposit the money - don't fall for this trick)
In this phishing email, they want you to click on what looks like a "Health.com" link. In reality if you hover over the link, Loyarmtime.com is where you would be redirected and possibly open up a virus on your mobile device. If you aren't sure of links in an email, delete it. You can hover over links to see if it actually takes you to the website it shows.
We do not solicit any account information through email. If you receive an email from someone who claims to be a bank representative and requests confidential information, do not respond and contact RCB Bank immediately at 855-226-5722.
- Never respond to any email asking for confidential information, even if it appears urgent.
- Never click on a link from an email. Instead type the known website address into your internet browser.
- Do not call any phone number provided in a suspicious email.
- Always use anti-virus and anti-spyware on your computer and keep them up to date.
- Notify us immediately at 855.226.5722 if you have given out your information, so we can help protect your account.
- For additional tips on Fraud we suggest you take a moment to read "A Word Of Caution About Fraud" by Denise Meyer, RCB Bank Fraud Department.
Fraud Prevention Tips
- Maintain current virus protection software and complete regular scans of your computer. Make certain the virus protection will also detect spyware/malware.
- Consider all email requests for personal information to be suspicious.
- Use your pop-up blocker. Never provide information in a pop-up box.
- Never click a link in an email unless you completely trust the sender.
- Make certain there is a lock symbol where you type in the web address or that the VeriSign symbol is displayed where you key in your account information. Also, make certain that :https:" shows in the website address, rather than "http:".
- If you must be active on a social networking site, please use caution in what you post. Fraudsters and scammers watch the information that is posted and can use it in devious ways to steal your identity.
- Ignore emails from senders you do not know. Remember that the bank will never ask you to email your Social Security Number or other sensitive information!
- Create strong passwords using a mix of alpha/numeric/characters, etc.
- Do not download files on sites that you do not know.
- Always delete texts and messages from unknown individuals.
- Be wary of possible scammers on auction sites and sales sites.
- Never respond to online or phone surveys requesting personal information.
Find the latest Scams and Alerts here.
Scams in all Shapes and Sizes
By Christy Wild, RCB Bank Security Officer Many of us, in fact, more than 30 million Americans annually, admit to being duped by some scam or another. If we are lucky the loss is minimal and we change our response to door-to-door salesman or phone solicitors. Some of us are not so luc...read more »
A word of caution about fraud
By D. Meyer, RCB Bank Fraud Department I cannot stress enough the importance of using caution when it comes to using the internet, checking your emails and answering phone calls. Criminals are savvy con artists who steal billions of dollars from people each year. Fraudsters are maste...read more »
How to spot identity theft and respond
March 2-8 is National Consumer Protection Week. By Christy Wild, RCB Bank AVP Security Officer Americans fall victim to identity theft every two seconds, according to the 2014 Identity Fraud Study released by Javelin Strategy & Research. People of all ages, race and socio-economi...read more »