Online & Mobile Banking
- We employ advanced security technologies to ensure optimum online banking protection.
- Government regulators oversee all of our banking operations, including online banking, and regularly audit our operations to ensure we comply with the law and best business practices.
- All data sent to or from our computer systems is encrypted.
- Our website and apps offer secure access.
- RCB Bank's Mobile Banking Apps allow you to securely bank on the go from any mobile device. All end-user mobile banking sessions and data transmissions are protected by encryption through Secure Sockets Layer (SSL). SSL means that all data transmitted to or from the bank's computer system is encrytped and your money and privacy are protected. Several firewalls exist to prevent unauthorized access to the system and ensure your information is accessible only with your username and password. Personal information or account information is never stored on your device.
- To restrict unauthorized individuals, an account lockout is in place after three consecutive wrong attempts. If you forget your PIN or password you can call us at 855-226-5722 or stop by your local RCB Bank to reset.
- Online Banking will automatically log you off after ten minutes of inactivity.. To re-access your account, simply sign back in.
How we protect your business
- Some Cash Management Services require an additional security layer in the form of One-Time Use PIN / Token technology. Each Cash User issued a token is issued a password to access this token which generates a random password to be entered into the Cash Management System allowing Cash Users to access additional services. This provides a double layer of login and password security.
- RCB Bank does not send customers or Cash Users emails containing links to click or asks for personal or account information via email.
- Choose a good password. Mix and match letters/numbers/symbols, think outside the box on passwords.
- Never provide your online banking credentials to anyone. RCB Bank will never ask you for information such as password or security questions and answers.
- Be sure your mobile devices operating software are always up-to-date. This helps keep the security on your phone, tablet or laptop up-to-date to avoid possible hacking attempts or viruses.
- Memorize your password. Do not write down your online banking credentials such as user name and password. If you forget your username and/or password, please call us at 855-226-5722.
- Never click on any links in emails claiming to be from RCB Bank. We will never send you an email asking you to click on a link. Please contact us immediately if you receive such an email.
- If you are ever in doubt of the legitimacy of something, don’t respond, contact the business directly to confirm.
- Don’t leave your computer unattended. If you are outside your home, you need to have your computer with you at all times you are logged into Online Banking or any other website where vital information is stored.
- If you are using a shared computer be sure to clear your browser’s cache to eliminate copies of web pages that have been stored on your hard drive.
- Avoid using public WiFi and public computers to log into Online Banking. Try to only access Online Banking via the mobile banking apps or on your personal computer.
What you can do as a business
- Watch for false filling scams. This is where you receive a fake invoice saying you owe a certain amount of money. If you are a small business keep good records of all purchases that are organized and easy to find.
Don't click on any links or download anything saying it is malware or virus protection without knowing if the product is legitimate. If a virus is downloaded onto your computer, scammers then have access to your files. If you do download or click on a link accidentally, get with your IT department or download trusted virus protection to help find the problem.
- RCB Bank will NEVER ask you for your online banking credentials, such as your password, security questions and answers.
- Keep online banking credentials secure and safe. Never disclose your username, password or account numbers to anyone and do not leave them written down.
- Never use your online banking password on any other website. Keep it unique and safe.
- NEVER click on any links in emails claiming to be from RCB Bank. RCB Bank will never send you an email asking you to click on a link. Please contact us immediately if you receive such an email.
- Monitor your bank account transactions daily and report any unauthorized or suspicious activity to RCB Bank immediately.
*Message, data rates and fees apply.
Scams in all Shapes and Sizes
By Christy Wild, RCB Bank Security Officer Many of us, in fact, more than 30 million Americans annually, admit to being duped by some scam or another. If we are lucky the loss is minimal and we change our response to door-to-door salesman or phone solicitors. Some of us are not so luc...read more »
A word of caution about fraud
By D. Meyer, RCB Bank Fraud Department I cannot stress enough the importance of using caution when it comes to using the internet, checking your emails and answering phone calls. Criminals are savvy con artists who steal billions of dollars from people each year. Fraudsters are maste...read more »
How to spot identity theft and respond
March 2-8 is National Consumer Protection Week. By Christy Wild, RCB Bank AVP Security Officer Americans fall victim to identity theft every two seconds, according to the 2014 Identity Fraud Study released by Javelin Strategy & Research. People of all ages, race and socio-economi...read more »