Online & Mobile Banking
- We employ advanced security technologies to ensure optimum online banking protection.
- Government regulators oversee all of our banking operations, including online banking, and regularly audit our operations to ensure we comply with the law and best business practices.
- All data sent to or from our computer systems is encrypted.
- Our website and apps offer secure access.
- RCB Bank's Mobile Banking Apps allow you to securely bank on the go from any mobile device. All end-user mobile banking sessions and data transmissions are protected by encryption through Secure Sockets Layer (SSL). SSL means that all data transmitted to or from the bank's computer system is encrytped and your money and privacy are protected. Several firewalls exist to prevent unauthorized access to the system and ensure your information is accessible only with your username and password. Personal information or account information is never stored on your device.
- To restrict unauthorized individuals, an account lockout is in place after three consecutive wrong attempts. If you forget your PIN or password you can call us at 855-226-5722 or stop by your local RCB Bank to reset.
- Online Banking will automatically log you off after ten minutes of inactivity.. To re-access your account, simply sign back in.
How we protect your business
- Some Cash Management Services require an additional security layer in the form of One-Time Use PIN / Token technology. Each Cash User issued a token is issued a password to access this token which generates a random password to be entered into the Cash Management System allowing Cash Users to access additional services. This provides a double layer of login and password security.
- RCB Bank does not send customers or Cash Users emails containing links to click or asks for personal or account information via email.
- Choose a good password. Mix and match letters/numbers/symbols, think outside the box on passwords.
- Never provide your online banking credentials to anyone. RCB Bank will never ask you for information such as password or security questions and answers.
- Be sure your mobile devices operating software are always up-to-date. This helps keep the security on your phone, tablet or laptop up-to-date to avoid possible hacking attempts or viruses.
- Memorize your password. Do not write down your online banking credentials such as user name and password. If you forget your username and/or password, please call us at 855-226-5722.
- Never click on any links in emails claiming to be from RCB Bank. We will never send you an email asking you to click on a link. Please contact us immediately if you receive such an email.
- If you are ever in doubt of the legitimacy of something, don’t respond, contact the business directly to confirm.
- Don’t leave your computer unattended. If you are outside your home, you need to have your computer with you at all times you are logged into Online Banking or any other website where vital information is stored.
- If you are using a shared computer be sure to clear your browser’s cache to eliminate copies of web pages that have been stored on your hard drive.
- Avoid using public WiFi and public computers to log into Online Banking. Try to only access Online Banking via the mobile banking apps or on your personal computer.
What you can do as a business
- RCB Bank suggests that commercial online banking customers perform a related risk assessment and controls evaluation periodically.
- Watch for false filling scams. This is where you receive a fake invoice saying you owe a certain amount of money. If you are a small business keep good records of all purchases that are organized and easy to find.
Don't click on any links or download anything saying it is malware or virus protection without knowing if the product is legitimate. If a virus is downloaded onto your computer, scammers then have access to your files. If you do download or click on a link accidentally, get with your IT department or download trusted virus protection to help find the problem.
- RCB Bank will NEVER ask you for your online banking credentials, such as your password, security questions and answers.
- Keep online banking credentials secure and safe. Never disclose your username, password or account numbers to anyone and do not leave them written down.
- Never use your online banking password on any other website. Keep it unique and safe.
- NEVER click on any links in emails claiming to be from RCB Bank. RCB Bank will never send you an email asking you to click on a link. Please contact us immediately if you receive such an email.
- Monitor your bank account transactions daily and report any unauthorized or suspicious activity to RCB Bank immediately.
*Message, data rates and fees apply.
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