We Build Relationships.

RCB Bank strives to be recognized as a leader in customer service and a leader within the communities we serve.

The Purpose of RCB Bank is to meet the financial needs of our communities, its businesses and its customers. At the same time, RCB Bank is a responsible citizen and a business leader within the communities we serve.

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When you initially enter our website, we collect and store the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account). In addition, records will show the date and time, as well as the Internet address from which you linked directly to our website. We do not normally associate this information to anything personally identifiable. That is, your session is logged, but the user remains anonymous to us.

This information helps us measure the number of visitors to the different sections of our website. However, we may use this information to attempt to identify a user when it is necessary to enforce compliance with any laws or to protect our service, website, customers, or others.

We want to be very clear: We will not obtain personally identifiable information about you when you visit our website, unless you choose to supply such information to us.

Download RCB Bank’s Privacy Notice here.

SSL and Firewalls

Online Banking is accessed through a Secure Socket Layer (or SSL), meaning all data transmitted to or from the bank’s computer systems is encrypted, and your money and privacy are protected. Several firewalls exist to prevent unauthorized access to the system and ensure your information is accessible only with an Internet Banking ID and PIN.

This technology allows users to establish sessions with secure Internet sites, meaning they have minimal risk of external violation. Once inside the Internet Banking site, our use of SSL technology keeps you and your account information secure. Only browsers supporting the SSL security protocol with 256-bit encryption can connect to our system.

To restrict unauthorized individuals from accessing your online banking account, a lockout is put in place after three consecutive wrong attempts. If you forget your PIN or password you can call us at 855.226.5722 (855.BANK.RCB) or stop by your local RCB Bank to reset.

If you choose to contact us by electronic mail, your email address and any other information on your email header (such as your name and/or organization) will be attached to your email. This personal information will be used to reply to your message, but will not be sold or otherwise provided to any other company or third party. Don’t ever send your Social Security Number (SSN) or other personal financial information in an unencrypted email. Also, we’ll never send you unsolicited emails asking for your banking information.

Email Tips

  • Never respond to any email asking for confidential information, even if it appears urgent.
  • Never click on a link from an email. Instead type the known website address into your internet browser.
  • Do not call any phone number provided in a suspicious email.
  • Always use anti-virus and anti-spyware on your computer and keep them up to date.
  • Notify us immediately at 855.226.5722 if you have given out your information, so we can help protect your account.
  • For additional tips on Fraud we suggest you take a moment to read “A Word Of Caution About Fraud” by Denise Meyer, RCB Bank Fraud Department.

Fraud Prevention Tips

  • Maintain current virus protection software and complete regular scans of your computer. Make certain the virus protection will also detect spyware/malware.
  • Consider all email requests for personal information to be suspicious.
  • Use your pop-up blocker. Never provide information in a pop-up box.
  • Never click a link in an email unless you completely trust the sender.
  • Make certain there is a lock symbol where you type in the web address or that the VeriSign symbol is displayed where you key in your account information. Also, make certain that “https:” shows in the website address, rather than “http:”.
  • If you must be active on a social networking site, please use caution in what you post. Fraudsters and scammers watch the information that is posted and can use it in devious ways to steal your identity.
  • Ignore emails from senders you do not know. Remember that the bank will never ask you to email your Social Security Number or other sensitive information!
  • Create strong passwords using a mix of alpha/numeric/characters, etc.
  • Do not download files on sites that you do not know.
  • Always delete texts and messages from unknown individuals.
  • Be wary of possible scammers on auction sites and sales sites.
  • Never respond to online or phone surveys requesting personal information.

ADA Compliance

RCB Bank is committed to ensuring that our website, branches and services are providing outstanding customer experience to all our customers, including those with disabilities.

Modern Web Standards

Our website was designed using the Web Content Accessibility Guidelines 2.0. RCB Bank is committed to working with and providing reasonable accommodations to individuals with disabilities.

Screen Reader Optimized

Users who need accessibility assistance can utilize a screen reader software to browse our site.

Mobile Friendly

Our site is built with a responsive design allowing you to gain access to all products, services and features on any device.

Cross-Browser Compatibility

Our website has the capability and flexibility to function on all web browsers available in the market.